TRUEFAM Frequently Asked Questions (FAQs)

Find answers to common questions about TRUEFAM Welfare.

Q1: What is TRUEFAM Welfare?: TRUEFAM is a community welfare system supporting Africans in the USA, UK, and Canada during times of bereavement. Members contribute to each other when a loss occurs, creating a network of unity and practical support.
Q2: Who can join TRUEFAM Welfare?: Membership is open to Africans living in the USA, Canada, or the UK, aged 18–75. Close relatives of Africans may also join.
Q3: How much does it cost to join TRUEFAM Welfare?: A one-time non-refundable registration fee of $75 is required. An annual subscription fee (varies by plan) keeps your membership active.
Q4: What bereavement support plans does TRUEFAM offer?: We currently offer three plans:

🌱 Basic Plan
• Annual Fee: $25
• Contribution per campaign: $25
• Payout: $10,000
• Best for members seeking affordable, straightforward bereavement support.

🌟 Plus Plan
• Annual Fee: $30
• Contribution per campaign: $50
• Payout: $20,000
• Ideal for members with larger responsibilities or multiple dependents who want enhanced support.

✈️ Elite Plan
• Annual Fee: $35
• Contribution per campaign:
- $25 if death occurs within country of origin
- $50 if death occurs outside country of origin
• Payout:
- $10,000 (local deaths abroad)
- $20,000 (deaths in diaspora countries)
• Perfect for members concerned about costs of repatriating a loved one who passes away while living, studying, or visiting abroad.

All groups are capped at 401 members.
Q5: What happens when a member loses a loved one?: Contributions will be collected based on the plan you chose:
• Basic: Each member in your group contributes $25.
• Plus: Each member contributes $50.
• Elite: Contribution depends on where the death occurs—$25 if local to country of origin, $50 if death occurs outside of country of origin.
Q6: How do members send their contributions?: All payments are made directly through trusted platforms designated by TRUEFAM (e.g.Stripe) and will go directly to the bereaved family.
Q7: How long do I have to contribute?: Contributions must be made within 7 days of a campaign starting.
Q8: What if someone doesn't contribute during a campaign?: Members who don't contribute within the 7-day window (and within a 12-hour final notice) will be removed from the group unless they offer a very good reason for the delay and fulfill their contribution obligation in full.
Q9: Is TRUEFAM Welfare an insurance company?: No. TRUEFAM is a community-based welfare group. Although the Elite plan includes repatriation support, TRUEFAM does not pool funds or act as an insurance underwriter.
Q10: How are groups organized?: Members are grouped into units of up to 401 people, typically by nationality.
Q11: How does TRUEFAM verify deaths?: We require official documents such as a confirmation of death, burial permits, death certificates, and a government-issued ID of the deceased.
Q12: What if I move to a different country(outside of USA, UK, or Canada)?: As long as you remain stay up-to-date with your payments, you can keep your membership.
Q13: Is there a member portal?: Yes! Members have a secure online portal to update profiles, check contributions, view campaigns, and download receipts.
Q14: How is my data protected?: We store your personal information securely, use it only for TRUEFAM operations, and never share it without consent.
Q15: What if I need help with enrollment or payments?: Our support team is available by email,and WhatsApp.You can also get assistance through Zawadi, our chatbot, she is always willing to help.
Q16: How do I renew my membership?: You'll receive a reminder. Renew directly through your portal by paying your plan's annual fee, there is also an option to save payment card detail for auto-renewal.
Q17: Who can I cover with TRUEFAM?: Eligible dependents include:
• Spouse
• Biological children
• Legally adopted children
• Biological parents
• Biological siblings

These are the only family members you can register under your membership for future benefit claims.
Q18: Who cannot be covered as dependents?: The following are not allowed as dependents/insured members:
• Step-parents
• Step-siblings
• Extended family members (e.g., cousins, aunts, uncles,in-laws)
• In-laws (unless legally tied by adoption or legal guardianship)
Q19: Does TRUEFAM arrange repatriation?: For Elite plan members, TRUEFAM provides funds for repatriation costs, but families arrange the logistics themselves.
Q20: What is required to enroll as a member?: You must fill out the application, list your dependents, upload a valid ID (front),sign the bylaws electronically and pay the one-registration fee of $75 and the annual subscription fee for your chosen plan
Q21: How do I know my payment was received?: You'll get a confirmation from your payment platform. The TRUEFAM dashboard and WhatsApp group will also update your payment status in real time.
Q22: Can I join multiple groups to increase support?: No. Each member can belong to only one group. Duplicate enrollments are prohibited.
Q23: Can I rejoin if removed?: Yes, but you must wait 3 months and pay a $400 reactivation fee. Rejoining is also subject to available group slots.
Q24: What happens if there's an error in my application?: You can submit a correction request through your portal. All changes are reviewed before they are approved in the system.
Q25: How are campaigns announced?: Campaigns are announced via WhatsApp, the member portal, and email. Notifications include bereaved member details, contribution amounts, and payment instructions.
Q26: Can I see who contributed to my campaign?: Yes. A campaign report that shows the bereaved member and who have contributed will be available in the member portal, promoting transparency.
Q27: Is TRUEFAM available for Africans in Africa?: Currently, membership is limited to Africans residing in the USA, UK, or Canada.
Q28: What if I relocate permanently to Africa?: You can remain in TRUEFAM as long as you continue contributions uninterrupted, but Elite plan repatriation benefits don't apply if death occurs within the country of origin.
Q29: Can I upgrade my plan after enrolling?: Yes. Members can request an upgrade to a higher plan (e.g., from Basic to Plus or Elite) by submitting a plan change request through the member portal. The new plan and fees will apply starting with the next campaign. Note that the 90-day waiting period will reset when you upgrade.
Q30: What payment methods are accepted for registration and contributions?: TRUEFAM accepts payments on Stripe through debit and credit cards. Detailed payment instructions are shared in the member portal and campaign messages.